DRESS ORDERS

Before progressing with your order, we will need confirmation that you agree to the terms and conditions of sale. It is strongly recommended that you read this summery and our full terms & conditions in full here where you can sign & print to keep a copy for your own records.

By entering into a business agreement with Kiva & Zen Bridal Devon/Cornwall, you agree to comply with and be bound by the following terms and conditions of sale.

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From Here on 'you" refers to the customer (Bride) and 'us'/'we'/'our' refers to Kiva and Zen Bridal Devon/Cornwall.

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As each dress is personally tailored, we are unable to resell a dress to any Customer other than the Customer placing the order, and as such, we cannot accept returns on the basis of a change of heart, cancellation of wedding or be held responsible for a dress not fitting correctly due to fluctuations in weight, body size and/or changes in body shape once an order has been placed. Furthermore, we cannot accept returns where you request a change to an existing order and we are unable to fulfil that change.

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Please note - Dresses with beading and embroidery may differ slightly in the amount/placement of the beading/embroidery to that of the sample dress.

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Handmade clothes cannot be rushed and, as such, you must accept that all shipping dates are approximate. Time needs to be allowed for the process to be completed and your dress made to perfection, therefore the designer has the right to change the shipping date based on their production schedule.

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Kiva & Zen Bridal Devon/Cornwall will respect your personal data. We use the information you provide to place the order with the relevant designer to enable your dress to be constructed or altered to your design requirements.

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The cost of alterations are not included in the price of the dress and alterations are carried out by independent seamstresses. Brides are not obliged to use the seamstresses we might recommend and we cannot be held responsible for any alteration work undertaken.